The Records management settings option is visible only to record management administrators. If you have Records Management or course content related questions, please contact. DOE Records Management Program to keep up with the ever-changing technological and records and information management landscape. 2. 01 Amended, TheRecords management (RM) manages high-value content for legal, business, or regulatory obligations, and adds advanced capabilities such as disposition review and file plans. Local records management coordinators create, publish, and maintain local record-retention schedules. The LGRA provides that on or before June 1, 1990, the city council should have designated an individual, or an office or position, to serve as records management officer, and. Shopping receipts, tax forms, cabinet inventories d. Access And Use: Access to records is controlled by policies and procedures regulating who is permitted access to which records and in what circumstances. DOE Order 243. Let’s dive deeper into M365 Records Management’s capabilities! 1. The capacity of this concept is justified in comparison with the concepts of "records management" and "records keeping. Rubex by eFileCabinet is a cloud-based document management system with features for automatic document filing, team collaboration, and more. Transfers and Formats Guidance. State Agency Records Management. It also helps ensure compliance with industry regulations and government laws. S. Consistent with records management laws and regulations, develop plans to close agency-operated storage facilities for paper and other, analog records, and transfer those records to Federal Records Centers operated by NARA or commercial storage facilities. It may be created inside or outside of the organization. A robust and fully compliant Records Management Program ensure that helps the Department fulfills its various missions, while simultaneously protecting Federal records and preserving the Department’s history. Rakodás regisztráció időpont nélküli érkezés esetén. december 23, 2022 . It includes the storage of key information such as patient encounter documentation and physician notes as well as periphery documentation such as. Preservation of records. It provides an all-in-one record management software that lets you create better, more efficient procedures for managing official records. The goal of records management is to have university employees create the records we need; keep these records in ways to allow for efficient access and use; maintain records for as long as we need them for legal, operational and historical purposes; and dispose of them. Each file is carefully managed to optimise the ease and speed of document retrieval. What are the five principal goals of the records management program? Click the card to flip 👆. Distribution. This memorandum begins an executive branch-wide effort to reform records management policies and practices. The solution supports all aspects of records development from the initial CFS to case disposition, providing agencies with a system for storage. Being mindful of the records we create and how we manage them has many benefits. A GLABs időkapu és rakodás management szoftver azon kívül, hogy megoldja a szállítmányozók okozta túlterheltséget, segít az érintésmentesség fenntartásában, ami a COVID-19 alatt rendkívül fontos szerepet játszik mindenki életében. Is there a fee for the FCRM exam? An application fee of $50. Records management is a process for organizing, preserving, and managing records to ensure the security and integrity of an organization’s information. Some organizations may have simple retention and deletion requirements were applying broad policies using the MIG features will meet your needs. The criteria for selecting agencies for inspection or records. Notes: Records Management Services offers training and assistance to Michigan government agencies. Legal protection. Agency Coordinators will be granted rights to this system based on role. Certificate of Records Destruction. Types of records management systems. ISO 30301:2011 Information and Documentation – Management Systems for Records – Requirements. 05 Amended, The Commonwealth of Pennsylvania State Records Management Program and Manual 210. A benefit of this type of RMS is that it’s ‘zero-footprint’, meaning it doesn’t take up space on a company’s server or computers and can be accessed from anywhere. The life cycle usually consists of three stages: Tools for maintaining and using records include file plans, indexes, controlled vocabularies, taxonomies, data dictionaries, and access and security procedures. Purpose a. This guide from DeltaNet explores the responsibilities around record management and how it can benefit the business. Wed, 9:00 am to 3:30 pm. Poorly organized records management can lead to legal liability and failure to prove regulatory compliance. Federal records management ensures that records are identified, organized, can be found when needed, and are kept as long as necessary to support the needs of. Our real-time dashboard enables you to be in control of all of your stored and scanned information. 5. For practical purposes, Federal records are recorded information regardless of format, created or received in the process of conducting Government activities. RECORDS MANAGEMENT RESPONSIBILITIES . 001, Records Management to receive training on properly identifying and managing their official Federal records. responsibility to ensure that records management procedures are implemented within the schools and departments, and to ensure compliance with the records retention schedules. It includes policy governing records retention, release, security, access, and. The text features sound principles of records and information management that include the entire range of records--physical (paper), image records, and electronic media used in. C. PRC Rules. Public Safety Leadership Municipal Leadership/Communities Patrol Records / UCR. 023(2), 203. Minimize costs associated with printing, storing, and maintaining documents. 2, as well as general records management at DOT. records. S. - PDF. The value of a record is determined by content, not by format. This is the only international journal devoted to records management which is not exclusive to a professional society or association. Preserve company records with. C. Records management is a highly regulated field and the ISO 15489 standard is a baseline for records management best practices. Records can be associated with departments and assigned to a robust file classification system. Transitioning federal agencies to an electronic — or “paperless” — environment is a priority to enable and increase the ability of the public to engage with the government in new and1,058 Records Management jobs available on Indeed. To help you develop your own strategy for working through the assessment, we recommend that you read through Record management is the systematic and efficient control of record creation, maintenance, use and disposal. (2) The agency responsible for selecting, preserving, and making available records determined to have permanent or continuing value. Digital Records Management: Digital. 3301. 6. RECORDS MANAGEMENT: Provides policy and procedural guidance on all aspects of the Marine Corps Records Management (RM) Program. hqmc administration and resources (ar) division, records, reports, directives and forms management section (ardb)v Standard Functional Specifications for Law Enforcement Records Management Systems (RMS) Beverly Muse Technology Manager City of Chattanooga (TN) Morris Roberson Postal Inspector (Retired) U. All three stages of the records life cycle are interrelated. b. Since context is critical for records management, records are usually stored with other relevant records. It serves as the agency system of record for most policing activities. National Records Management Training Program Office of the Chief Records Officer for the U. A GLABs projekt csapatának hála a bevezetés a tervezett időben zökkenőmentesen megtörtént. We are actively working to maintain, improve, or achieve compliance with each pertinent records management requirement. Records Holding Report. The files are compiled as SCORM 1. Where they exists, all such records are also subject to the requirements clause 7. Part 1236. 3. If you're getting few results, try a more. September 28, 2017 TO: Heads of Executive Departments and Federal Agencies SUBJECT: Guidance on Senior Agency Officials for Records Management EXPIRATION DATE: Expires when revoked or superseded 1. Section 1. Records management can be physical or electronic, and is frequently a combination of both. the director the archivist . This evaluation and scheduling process, which includes information analysis and decision-making, places all records into one of. Archives and Records Management Resources. • Creates and maintains a network of records liaisons responsible for overseeing the program in headquarters and field offices in cooperation with the records officer. Records Management. For information about the procedures to dispose of state records call 217-782-2647. They are deeply skilled in business and provide objective advice and expertise and help an organization develop any specialist skills that it may be. • Ensures that the agency has an up-to-date records management directive. Published by ARMA International in 2009 and. 3. ReMIS can provide: Consulting on records management training design and development. 3: Guidelines on the Establishment and Use of the General Records Disposition Schedule (GRDS) NAP General Circular No. 15 minutes. Contact information For further information, contact the section/unit responsible for records management function at ECA. Records Management Objectives. In addition to information overload, the ever-evolving regulatory environment is a reason why records management is imperative for companies. Records are a subset of Information management! A library can be considered as records management even though it provides information. 4. What is a file plan? What is a file plan? What is a file plan?OMB and NARA have just released a new memo, OMB/NARA M-23-07 , Update to Transition to Electronic Records, (December 23, 2022). Medical Records . Records management is “responsible for the efficient and systematic control of the creation, receipt, maintenance, use and disposition of records, including processes for capturing and maintaining evidence of and information about business activities and transactions in the form of records”. A records management policy and procedure manual is a document that defines the roles, responsibilities, rules, and standards for managing records in an organization. com. Electronic Records Management 101: From Planning to Deployment. An RMS covers the entire life span of recordsAs Gordon and Hoke (2011, pp. C. Manage access by authorized users, online and in person. Responsibilities for Records Custodians. External Record. Distribution of this publi-c a t i o n i s a v a i l a b l e i n e l e c t r o n i c m e d i a only and is intended for command levels. A GLABs online időkapu és rakodás management rendszer a Colibree Design & Development Kft. It relates to the management of a business's important information from generation through to removal. Records Management Training and Resources Webinars Guidance Library Online Classes In-person Classes Workshops by Request Our foundational records management training is designed to help agency heads, elected officials, records management officers and other staff establish and administer efficient records. These digital artifacts include physical records indexes, finding aids, and electronic records via a content management application. The UK government needed to find an efficient way of handling the first batch of documents from the dawn of the digital age. 2. %PDF-1. Vital records are those that are needed to perform the most critical functions of the agency and those needed to protect legal and financial rights of the Government and of the persons affected by its actions. Learn More Those we serve From patrol to IT to communities, Mark43 supports the entire public safety ecosystem. Oversees the Department’s Forms Management Program, administered by the Enterprise Business Management Office; and 2. To provide support for ED’s mission of promoting educational excellence forRecords Management United States Records management practices and standards are delineated in many federal regulations. A record is any document - in any format ( paper or electronic, and yes even video) - created or received by you or your department - that allows you to conduct business. Records Management User Training. Public records management software helps government agencies archive, manage, and digitize public records, often for the purpose of supporting Freedom of Information (FOI) requests made by citizens; common documents include land records, marriage licenses, birth and death certificates, and legal contracts. 00. See also: 8 reasons why document management is a must for business ownersWhat does a Records Management Coordinator do? Management consultants are responsible for helping organizations solve issues, create value, maximize growth and improve business performance. This memo extends the M-19-21 deadlines to June 30, 2024. Preserve company records with. CIS Records Management System. story file if you would like to edit or modify the lessons in Storyline. Records management is the process of identifying and protecting evidence, which comes in the form of records. Preservation of records. B. m-23-07management and tracking, preparation of source records for digitization, metadata collection and creation, digitizing, quality management, data collection and management, submission of digital resources to delivery systems and into a repository environment, and assessment and evaluation of the digitization effort. The goal is to recognise the type of work that the office performs, and of principal importance, identify the records that are created and used to support these work processes. Records and document management are necessary for a business’s daily operations. 214 Electronic systems that supplement temporary hard copy records where the hard copy records are retained to meet recordkeeping requirements: Destroy when the agency determines that the electronic records are superseded, obsolete, or no longer needed forRecords Management Inspections. Coverage of Records Management Journal (RMJ) spans records/information creation and capture, organization and access, preservation and disposal, systems design, information governance and risk. Sound records management implies that records are managed in terms of an organisational records management programme governed by an organisational records management policy. 6 Key to Effective Records Management System. 3. The office also develops Federal records management standards, with an emphasis on electronic records. This is crucial for preserving record control and being compliant. Records management is the system used to control an organization's records from the creation of the record until the record is archived or destroyed. C. Reduce agency risk and get everyone on the same page with our comprehensive Records Management SOP. NARA uses a risk-based maturity model survey to measure electronic records and email management by Federal agencies. • All Records Management Officials (RA, RM and RC) must complete the Records ManagementAGS Records Management can guarantee the same service quality for the digitalisation, the physical archiving of the original document and the processing of the digital image. JCU records must be made to reflect all University business including all activities, transactions, decisions, representations, considerations and. Strategies. Records must be managed from their creation toRecords management is the process of ensuring that the evidence created, collected, and used by an organization is created, managed, stored, and used in such a way that it remains authentic, safe, and usable, now and in the future. An employee record could include. 02, February 24, 2015 Change 1, 08/17/2017 7 ENCLOSURE 2 c. Qualsys Opens a new window is a comprehensive solution for governance risk and compliance, with training tracking as one of its primary focus areas. Describe what broader category of records the items belong to. With an expanded scope that encompasses more than 100 new entries from key information governance (IG) disciplines, this PDF version of the fifth edition of the glossary now defines more than 1,000 terms from disciplines that intersect with records and information. In practice, records management usually includes a records manager. Records management is the process of implementing control of the creation, maintenance, receipt, and disposal of information regardless of the format. B. ”A sofőr a kamionhívás applikáción keresztül visszaigazolhatja a hívást és jelezheti, hogy elindult a rakodási helyre, vagy jelezheti ha akadályozza valami a rakodás megkezdésében. 49 South Van Ness. saját fejlesztésű szoftvere. Vision: The leading certifying body for professionals in Records and Information Management (RIM), recognized and valued globally by employers. The records management process is the records lifecycle from creation, usage and maintenance, to destruction or archival preservation. 02, “DoD Records Management Program,” DoD 5015. records management program encompassing all Federal records, in paper, electronic, or other medium, in accordance with the National Archives and Records Administration (NARA)-requirements, NARA General Records Schedule (GRS), and NARA-approved VHA record disposition schedules. A cikket a trans. They conduct organizational studies and evaluations, design systems and procedures, and conduct work simplification and measurement studies. S. Records management (RM) is the supervision and administration of digital or paper records, regardless of format. Maintains the DHS Forms Management Program, including design/development, storage, use, retirement,. Proponents. retention schedule A comprehensive list of records series, indicating for each the length of time it is to be retained and its disposition. Email and Electronic Messages Management. The Basics of Records Management is intended to serve as an effective introduction to records management and a useful guide to the ways in which Florida’s Records Management Program can help you achieve your goals. This integration eliminates time and errors caused by copying-and-pasting between. Enabling another security group for disposition. The auditor requests a list of records to review. Learn more about our. Az értesítési rendszer a visszaigazolásban és a hiányzó adatok pótlásában, a naplózási rendszer pedig az érkezés és rakodás nyomon. 2. DoDI 5015. Government The Office of the Chief Records Officer develops guidance on creating, managing, and disposing of Federal records in all media. Here are the common duties of a records manager: Create and implement records management systems. Electronic Records Management Challenges of 2021. Strong records management is necessary for transparency and accountability and underpins our democracy. This program aims to meet this demand by preparing HIM professionals to. Begin by gathering together information about the office and the records it manages. This is to ensure the day-to-day accessibility, retrieval and integrity of records as a minimum is maintained until the system has been assessed for records management functionality by Corporate Records Section and authorised to capture and manage. [1] Records life-cycle in records management refers to the following stages of a records "life span": from its creation to its preservation (in an archives) or disposal. This website contains guidance on the file formats that may be used by agencies when they transfer permanent electronic records to NARA. Froemming (910) 451-3033: RECORDS MANAGEMENT CHIEF: MSgt Craig Green (910) 450-7154: RECORDS MANAGER: Ms. Click any column header to sort table data. "RECORDS MANAGEMENT ROADMAP World Bank Group Records Management Roadmap, Part 8, p. AFQTPXXXXX_222RA, Records Management - User Training. Certificate Programs. A raktár menedzsmentben kiemelten fontosnak tartom a be- és kimenő forgalom előrejelzését, az erőforrások tervezése miatt. Applicable Regulations 36 CFR, Subchapter B – Records Management, Part 1228 – Disposition of Federal Records 44 U. (P) Destroyed after a specific time period or event. 00 is required. Managing records can help your business organize its most important documents, keep them safe, track and monitor them, audit and review them. records management compliant, should ensure that appropriate system backup regimes are in place. Arizona State University recognizes the need to effectively manage its complex enterprise while at the same time preserving its history. Access removes the daily hassle of managing documents with end-to-end records management solutions. Match the document to the correct record type: Routing Slip - Not a Record. Glossary of Records and Information Management Terms, 5th Ed. The Basics of Records Management is intended to serve as an effective introduction to records management and a useful guide to the ways in which Florida’s Records Management Program can help you achieve your goals. This program also includes coursework in archives and records management through a dedicated career pathway. Internal Record. The Office of the City Clerk has had a role in Records Management for over 100 years. 3. Emergency operating records, legal and financial rights records b. This model, which requires documentation for major elements of the quality system, is also included in the ISO 14000 standards. Get directions. NextGen: Best for population health management. Let's Get Organized! Setting up your Electronic Files. 99. Whether your files are still in use and need to be accessed regularly (“active”) or stored in boxes and put away for eventual disposition (“inactive”), Versatile Enterprise helps you track their location at all times. As a records manager, you can expect to perform a wide variety of duties that involve a great deal of organization and attention to detail. They ensure that these records are properly managed and maintained throughout their lifecycle to ensure. These considerations include identifying and supporting the business and RM users that interact with the records as well as planning for IT capabilities and automation. Thus an agency must coordinate. 3) The Act authorizes the Illinois Secretary of State to provide records management expertise and technological assistance to State agencies. In coordination with the Agency Records Coordinator, Management Directive 210. It involves managing the scope, time, cost, quality, and. Guides and assists ARPs and CORs in developing and preparing an inventory of records for the office of record. This includes complying with state and federal laws and regulations, identifying vital records, and implementing strategies for preserving information and records of long-term value. Apply to Records Specialist, Management Analyst, Medical Technician and more!Records management specialists are responsible for ensuring that an organization’s records are properly managed and maintained. Records Management Service's Records Storage Center is a secure, centralized, low-cost facility for storing semi-active state agency records with retention periods of ten (10) years of less. Oil and Gas / Marine Jobs. Records Management. They commonly work with a team of other professionals, such as archivists or historians, to ensure that the records they manage are organized, preserved, and accessible in accordance with legal requirements. What are the five principal goals of the records management program? Click the card to flip 👆. S. A Go:TAB a GLABs kifejezetten tabletre optimalizált felülete, hogy a telephely bármely. The new deadline allows agencies more time to complete their transition to electronic records due to implementation delays resulting. This section requires the chief executive officer of each state agency to designate a Records Officer to work with the Division of Archives, Records Management, and History regarding that agency's. 5. Records Management. S. Take control with 24/7 access to physical and digital files. RECORDS MANAGEMENT ROADMAP World Bank Group Records Management Roadmap, Part 4, p. Organize physical and electronic records. Oversee the implementation of various policies and systems. 1. Sign into the building before 3:30. The Federal Electronic Records and Email Management reports are submitted annually as part of the overall Federal Agency Records Management annual reporting. Every business has employees, and each of those employees has a unique set of circumstances that make them who they are. Huge quantities of records, primarily electronic, are created every day. Records management is defined as a “field of management responsible for the efficient and systematic control of the creation, receipt, maintenance, use and disposition of records, including processes for capturing, and maintaining evidence of and information about business activities and transactions in the form of records” (ISO. Reviews each inventory of record for accuracy prior to approving in AFRIMS. Begin by identifying these industry and country-specific rules, and then create a records retention timeline. 1 GRS Status Updates Updated 10/24/2023 Frequently Asked Questions (FAQs) FAQs about the General Records Schedules (download PDF) FAQs for Individual GRS Schedules (download PDF of all the schedule. 31 (the Federal Records Act) and 44 U. by Oliver W. The first Federal Records Centers (FRC) opened in 1950. 0 can be found here. Records Management provides an understanding of basic record management principles and how they affect daily work. a. 4: Guidelines on theICRM's Vision & Mission. The. B. 2 : Guidelines on the Disposal of Valueless Records in Government Agencies NAP General Circular No. Archiving of Records. Signed Appointment Letter - Record. Records must be clearly identified, organized into series, and stored in offices. It is a key component of a. 2. Commanders have many options when it comes to assigning records management POCs. Here are several key terms relating to records. can help achieve. January 1, 2021. 02-STD, “Electronic Records Management Software Application Design Criteria. Online időpontfoglaló megoldásunk ezt az alábbiak szerint teljesíti. ) Operationally, the medical records is the information or data of a patient. *d. The 2019 reporting period began in January 2020 and was extended into. Oversee the implementation of various policies and systems. ” These records can be in various forms. An ERM system has many benefits, including:Records Management. retirement of an IT system or service must incorporate records management (RM) curation and preservation considerations over the records’ lifespans. Critical supporting activities include:Check with your agency records management contacts to learn how permanent records are handled at your agency. Records management allows organizations toRecords, identifies those agency Records having permanent/archival value, and authorizes the disposal of Records at the end of specified time periods. The SAORM bridges the gap between the agency head and the Records Officer in order. Agency records management staff will use ERA 2. Commanders have one year to develop/document their records management program. The Importance of Good Records Management The creation and proper management of records is central to the success of the University’s diverse array of activities. establishing a records management program is optional b. Not only will we securely store all your vital records, but our records management services let you: Save physical space. While maintaining an effective records management system on-site or in off-site storage is possible, digitizing records is becoming the norm — and for good reason. Florida records management requirements in Florida Administrative Code 1B-24 and 1B-26. 2. Governments and organizations around the world are struggling not only to care for traditional paper or analog records but also to From the Office of the Chief Records Officer for the U. 3. Records management addresses the life cycle of records, i. What is the minimum required score to pass the exam? A minimum score of 70% is required to pass the exam. c) managing risk. Organizations are free to develop other records that may be needed to demonstrate conformity of their processes, products and services and quality management system. ISO 15489. An aspect of records management that determines how long records need to be kept. Employee records management software is the best way to store and access your employees’ records. Instructions on how to download the files. The RIM industry is undergoing significant changes that impact all of us in some way, and organizations must adapt to the changing landscape to stay competitive. The CO-2, MU-1, MI-1, and ED-1 Schedules, were superseded by the LGS-1 on January 1, 2021 and are no longer legally valid for disposition of records. Before we get too deep into all this, let’s quickly take a look at some of the acronyms floating around in the world of electronic document management. d. In 36 CFR 1223, Essential Records are defined as “[R]ecords an agency needs to meet operational responsibilities under national security emergencies or other emergency conditions (emergency operating records) or to protect the legal and financial rights of the Government and those affected by. Companies must follow approved policies, records management procedures, and retention schedules when creating, maintaining and sharing information. SKnowledge Area Six: Records Management Program Development – 1 day, Cost $150. No matter what your information management needs are, we’ve got you covered. Records management is the process by which an organization: Determines what kinds of information should be considered records. Automatically classify your documents and accurately extract critical information. A GLABs projekt csapatának hála a bevezetés a tervezett időben zökkenőmentesen megtörtént. online training catalog. CMSAF Post on Twitter - Record. 3 Business continuity planning. We would love to hear from you! Advanced Records Management provides records storage, paper shredding, scanning, imaging and data. Nkholedzeni Sidney Netshakhuma. Other organizations may have. (T)Records management aims at ensuring, in a systematic and efficient manner, the creation, maintenance, management, retention and disposal of records. For more than 80 years, the National Archives and Records Administration (NARA) and its predecessor agencies have provided comprehensive records management services to the Federal Government. Records Management Division. The records management process encompasses both physical and electronic records and includes the capture, protection, and storage of records. Crown Records Management in Mililani, Hawai’i helps clients to maximize the value of their “corporate memory” through the storage, active management and timely destruction of information assets. Latest Records Management jobs in Kenya on MyJobMag. Since then, the NARA Federal Records Centers system has grown into a national. A problémáinkra megoldást nyújt, illetve az előzetesen hozzá fűzött elvárásainkat teljes mértékben hozta a rendszer. Effects of poor record-keeping reduce the efficiency of business organizations. Records are documents that outline the details that are relevant to the project. Each part is scored separately and gives. Revised Statute 44:411 provides for the establishment of Records Management Programs within state and local agencies. A Records Analyst manages, organizes, and provides access to various information sources. Offsite Storage and Document Storage in Miami, FL. Cloud-based RMS is hosted on the vendor’s servers, accessed through a web browser and are generally available on an as-needed basis. Destruction of temporary records. Records Management is a field of management which governs how organizations create, receive, store, use, access, and dispose of records, regardless of whether records are in paper or electronic format. (T) Transferred to National Archives for preservation. version 1. A szoftverről Perlaky Zoltánt, a GLABs üzletfejlesztési vezetőjét kérdeztük. Application: Use the record for its intended purpose or capture any alterations. Army Records Management and Declassification Agency ( J D R P – R D R ) , 7 7 0 1 T e l e g r a p h R o a d , Alexandria, VA 22315–3860. This list is not exhaustive or prescriptive. equipment or storage media are just a few of the benefits that good records management can help achieve. Appoints the DHS Senior Forms Management Officer. What is records management? According to the International Organization for standardization, also known as ISO, records are “information created, received and maintained as evidence and information by an organization or person, in pursuance of legal obligations or in the transaction of business. As depicted in the image there are six (6) foundational elements: to an effective records management program that are enveloped in an articulated set of Policies and Procedures that are reviewed and updated on a regular basis. San Francisco, CA 94103. If you are a state agency employee and have questions regarding the records transfer process, contact. management@nara. A fuvarszervezők a szállítási adatok megadásával néhány kattintással foglalhatnak időpontot a szállításokhoz. 31–32) clarify, the life cycle of a record starts when information is created, documented and used in an organisation. Introduction . It was shown that electronic records management systems provide good results for achieving the records management goals of GIS. • Serves as the primary agency official who coordinates records managementrecord-keeping requirements, including the ECA records management policy, the file classification scheme, the retention and disposal schedules, the information security policy and records management standards and guidelines. DA PAMS, copies of old presentations c. For questions about permanent records issues and accountability.